How Rents are Calculated

Rent is charged at 30% of household income and at no more than 75% of the market rent.

Changes in the Household

Whenever there is a change in their household, tenants are obligated to notify WPI within five days of the following:

  • When someone new moves into the household
  • When someone moves out
  • If someone begins employment
  • If someone stops working
  • If a Centrelink payment changes
  • When a dependent turns 18

A ‘Household Update Rent Review’ form must be completed and submitted to WPI with household income documentation. This will enable WPI to reassess household income, taking into account the changes and adjust rent accordingly.

  Download Household Update form

The Annual Rent Review Process

Once a year tenants are asked to complete a rent review application and submit updated household income statements. Even if there has been no change to the household income, tenants are still required to complete the application and supply the required documents.


If tenants receive an income from Centrelink, they may be able to use Centrelink’s Centrepay service to pay rent. This is a free direct bill paying service for tenants and takes away the hassle of having to arrange rental payments each fortnight. To set up this service tenants must complete a ‘Authorisation Form - Multiple Consent and Authority’ and return it to our office by email to or post to level 3, 189 Flinders Lane Melbourne 3000.


  Download Authorisation Form

Rent Arrears

A condition of  WPI tenancy agreement is that rent must always be paid two weeks in advance. If tenants have trouble paying rent on time, WPI asks that they contact the Property & Tenancy Team as soon as possible. It is important to communicate any difficulties so WPI can work with tenants towards a solution.

Should rent fall into arrears, tenants are required to bring their account up to date as soon as possible. Tenants will be asked to complete a ‘Rent Arrears Agreement’ which outlines the additional amount to be paid each week until the outstanding amount is recovered.

Please refer to the ‘Avoiding Eviction for Rent Arrears’ factsheet produced by the Tenants Union of Victoria and Money Help for further information.

  Download Rent Arrears Agreement Form   Download Avoiding Eviction – Tenants Union of Victoria   Financial Counselling

Renting a Home - a Guide for Tenants

‘Renting a Home - A Guide for Tenants' is a publication produced by Consumer Affairs Victoria. It summarises the rights and duties of a landlord and a tenant under a tenancy agreement. It is a great resource to refer to as a starting point if you ever have questions about your tenancy.

  Renting a home a guide for tenants pdf

Notice of Intention to Vacate

It is your responsibility as a tenant to give WPI notice that you wish to vacate. One of our staff member will contact you within 24 hours to confirm we have received the Notice of Your Intention to Vacate. The end of your tenancy will be effective 28 days from the date above. WPI will consider in special circumstances, requests to end the tenancy earlier than the required 28 days. Please contact us directly on 9664 7800 to discuss.

  Notify your intention to vacate here