How Rents are Calculated

For most of WPI’s properties, we charge a rebated rent is based on household income – that’s everyone over 18 who lives there. We calculate rebated rent like this:

  • 30% of household income
  • 15% of family tax benefits and/or maintenance
  • 100% of Centrelink rent assistance

Some of our properties are for women who are employed, and for those properties we charge 75% of market rent. For instance, if the property you are in would cost $400/week in the private rental market, we’ll charge you $300/week.

At WPI you can pay your rent many ways. Most of our tenants pay through Centrepay. You can also pay by internet banking, or by depositing money at the bank. Most of our tenants pay every fortnight, but you can also pay every week or every four weeks instead.

  For more information about our rent setting

Security of Tenure

As long as you don’t break the conditions of your lease you can stay in your WPI property as long as you need it. We offer long term housing because we know that it’s important for you and your family to feel secure and to make connections in your neighbourhood. We’ll do our best to make sure you can stay in your property for as long as you need our help.

For more information on security of tenure please see our allocations policy:

  For more information, please see our Allocations Policy


If you decide that your property isn’t right for you then you can fill in an application for a transfer to a different WPI property. Unfortunately, we don’t get many vacancies, so it’s likely to be a long wait. If your property is unsuitable because of severe over-crowding, modifications you need for a disability or safety reasons you should go back onto the VHR.

  Download our transfer application


If tenants receive an income from Centrelink, they may be able to use Centrelink’s Centrepay service to pay rent. This is a free direct bill paying service for tenants and takes away the hassle of having to arrange rental payments each fortnight. To set up this service tenants must complete a ‘Authorisation Form - Multiple Consent and Authority’ and return it to our office by email to or post to level 3, 189 Flinders Lane Melbourne 3000.

  Download Authorisation Form

Rent Arrears

A condition of  WPI tenancy agreement is that rent must always be paid two weeks in advance. If tenants have trouble paying rent on time, WPI asks that they contact the Property & Tenancy Team as soon as possible. It is important to communicate any difficulties so WPI can work with tenants towards a solution.

Should rent fall into arrears, tenants are required to bring their account up to date as soon as possible. Tenants will be asked to complete a ‘Rent Arrears Agreement’ which outlines the additional amount to be paid each week until the outstanding amount is recovered.

Please refer to the ‘Avoiding Eviction for Rent Arrears’ factsheet produced by the Tenants Union of Victoria and Money Help for further information.

  Download Rent Arrears Agreement Form   Download Avoiding Eviction – Tenants Union of Victoria   Financial Counselling

Renting a Home - a Guide for Tenants

‘Renting a Home - A Guide for Tenants' is a publication produced by Consumer Affairs Victoria. It summarises the rights and duties of a landlord and a tenant under a tenancy agreement. It is a great resource to refer to as a starting point if you ever have questions about your tenancy.

  Renting a home a guide for tenants pdf

Notice of Intention to Vacate

It is your responsibility as a tenant to give WPI notice that you wish to vacate. One of our staff member will contact you within 24 hours to confirm we have received the Notice of Your Intention to Vacate. The end of your tenancy will be effective 28 days from the date above. WPI will consider in special circumstances, requests to end the tenancy earlier than the required 28 days. Please contact us directly on 9664 7800 to discuss.

  Download our notice to vacate form